Refunds & Returns

Thank you for shopping with A1union.com, operated by RAMAYA LLC. We want you to be satisfied with your purchase. Please review our Refunds & Returns Policy carefully.

1. Return Eligibility

  • Customers may request a return within 15 days of receiving their order.
  • Items must be:
    • Unused
    • In original packaging
    • In the same condition as received
  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Downloadable or digital products
  • Items marked as final sale
  • Used, damaged, or altered items not caused by our error

3. Return Process

To initiate a return:

  1. Email us at ramaya12168876@gmail.com within 15 days of delivery.
  2. Include your order number and reason for return.
  3. We will provide return instructions after reviewing your request.

Unauthorized returns may not be accepted.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping charges are non-refundable.
  • We recommend using a trackable shipping service.

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued to the original payment method within 5–10 business days.
  • Refund processing times may vary depending on your payment provider.

6. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.
  • To request an exchange, contact us within 48 hours of receiving the item.

7. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
  • Include clear photos of the item and packaging so we can assist you promptly.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank or credit card statement again.
  • Contact your payment provider.
  • If the issue persists, email us at ramaya12168876@gmail.com.

9. Contact Information

For all refunds and returns inquiries, contact us at:

Email: ramaya12168876@gmail.com